Storewide stock clearance sale is live

Refund policy

RETURNS & EXCHANGES FOR FINE JEWELRY

 

Most pieces are handmade to order, please consider this when you make your purchase.

If you are unhappy with your purchase, please notify us with the genuine reason of the return within 7 days of your order's receipt at info@hamzahanis.com.

The item must be unused and in perfect condition with the original receipt and packaging.

We ensure that every piece is in perfect condition & made according to the given size before dispatching.

Some items are not eligible for return, such as rings in small or large sizes, pieces with engraving, and scratched or worn items.

The return shipping fees will be the responsibility of the customer.

We are unable to take the liability for the damage/loss before receiving the item, make sure to send the item in safe packaging via courier company.

If eligible, please allow 3-5 business days after we have received your return for the funds reimbursement.

 

In case of eligibility:

Criteria 21k Gold:

In case of return, we will refund 50% of the invoice value.

In case of exchange, terms & conditions will be applied.

Criteria 18k Gold:

In case of return, we will refund 30% of the invoice value.

In case of exchange, terms & conditions will be applied.